We are committed to resolving your concerns promptly and fairly. This page outlines our grievance redressal mechanism in accordance with Indian law.
Email: grievance@shppl.store
Phone: 7386396298
Response within 48 hours | Resolution within 30 days
SHPPL SOLUTIONS PRIVATE LIMITED is committed to providing a transparent and effective grievance redressal mechanism. We adhere to the requirements set forth under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.
Every grievance is treated with seriousness and resolved with fairness. Our Grievance Officer is responsible for ensuring that all complaints are addressed within the timelines prescribed by law.
Delayed delivery, wrong product, damaged goods, missing items, order not received
Payment failures, refund delays, incorrect charges, double deductions
Defective products, quality mismatch, size discrepancy, colour variation
Personal data concerns, consent withdrawal, data access or deletion requests
Platform bugs, checkout errors, payment page issues, accessibility concerns
Any other issue related to your experience on the SHPPL platform
Our structured process ensures your complaint is handled systematically:
Email grievance@shppl.store with your Order ID (if applicable), detailed description of the issue, and any supporting evidence (photos, screenshots). You may also call 7386396298.
Our Grievance Officer will acknowledge your complaint within 48 hours of receipt and assign a unique grievance reference number for tracking.
We investigate the issue thoroughly, coordinating with relevant teams (logistics, payments, quality). You will be kept informed of progress.
A resolution (refund, replacement, explanation, or corrective action) is provided within 30 days of receiving the grievance, as per statutory requirements.
If you are not satisfied with the resolution provided by our Grievance Officer, you may escalate your complaint through the following channels:
Level 1 - Grievance Officer: Kalamalla Teja at grievance@shppl.store (initial point of contact for all grievances)
Level 2 - Management: If unsatisfied with Level 1 resolution, write to info@shppl.store with the subject "ESCALATION" and your grievance reference number. Management will review within 15 days.
Level 3 - External Remedies: You retain the right to approach the appropriate Consumer Disputes Redressal Commission or the National Consumer Helpline (1800-11-4000 / NCH website: consumerhelpline.gov.in) if you remain unsatisfied with our internal resolution.
To help us resolve your grievance efficiently, please include the following when submitting your complaint:
Your full name and contact details (email and phone number). Order ID and order date (for order-related issues). Detailed description of the issue. Photographs or screenshots (if applicable). Your preferred resolution (refund, replacement, explanation). Any previous communication reference numbers.
Legal Entity: SHPPL SOLUTIONS PRIVATE LIMITED
Registered Office: 4TH FLOOR, 648/A, OM Chambers, 1st Main Road, Near Olx Autos, Indiranagar, Bengaluru, Bengaluru Urban, Karnataka - 560038
GSTIN: 29ABQCS5785E1ZK
Customer Support Email: info@shppl.store
Customer Support Phone: 7386396298
Grievance Email: grievance@shppl.store
Governing Law: Laws of India. Jurisdiction: Courts of Bengaluru, Karnataka.
Email: grievance@shppl.store | Phone: 7386396298
National Consumer Helpline: 1800-11-4000
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