Last Updated: February 2026
SHPPL SOLUTIONS PRIVATE LIMITED ("SHPPL", "we", "us", or "our") operates the website shppl.store (the "Platform"). We are committed to protecting the privacy and personal data of every individual ("you", "user") who visits or transacts on our Platform.
Our registered office is located at: 4TH FLOOR, 648/A, OM Chambers, 1st Main Road, Near Olx Autos, Indiranagar, Bengaluru, Bengaluru Urban, Karnataka - 560038, India. GSTIN: 29ABQCS5785E1ZK.
By using our Platform, you consent to the collection, use, storage, and disclosure of your personal data as described in this Privacy Policy. If you do not agree, please refrain from using our services.
We collect the following categories of information to facilitate your shopping experience and fulfil legal obligations:
| Data Type | Purpose |
|---|---|
| Full Name | Order processing, shipping, customer support |
| Email Address | Order confirmations, shipping updates, customer communication |
| Phone Number | Delivery coordination, order-related communication |
| Shipping Address (with State, City, Pincode) | Order delivery, pincode serviceability check |
| UPI Transaction ID (via payment gateway) | Payment verification and reconciliation |
When you browse our Platform, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, pages visited, time and duration of visit, and referral source. This data is collected via Google Analytics (Measurement ID: G-0WXMQXGHMW) and standard server logs.
SHPPL does not collect, store, or process any payment card data (credit card, debit card numbers, CVV, or expiry dates). All UPI payments are processed securely through our payment gateway partner (MMADPay), and we do not have access to your bank account or UPI PIN details. We fully comply with RBI Tokenisation Guidelines.
Your personal data is used strictly for the following purposes:
Order Fulfilment: Processing and delivering your orders, generating invoices with applicable GST details, and sending order status notifications via email.
Customer Support: Responding to your queries submitted through our contact form or via email at info@shppl.store.
Platform Improvement: Analysing aggregate usage patterns (via Google Analytics) to improve website performance, navigation, and user experience. This data is anonymised and cannot identify individual users.
Legal Compliance: Maintaining transaction records as required under the Income Tax Act, GST laws, and other applicable Indian regulations.
Communication: Sending transactional emails including order confirmations, payment status updates (pending, confirmed, or failed), and shipping notifications. We do not send unsolicited marketing emails.
Your personal data is stored on secure servers hosted by Hostinger International Ltd, with data centres that implement industry-standard security measures including firewalls, SSL/TLS encryption for data in transit, and restricted access controls.
We retain your order data for a period of 8 years from the date of transaction, as mandated by Indian tax and accounting regulations. Contact form submissions are retained for 1 year from the date of submission unless you request earlier deletion.
While we implement commercially reasonable security measures, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security of your data.
SHPPL does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your information only in the following limited circumstances:
Payment Gateway (MMADPay): Your name, email, phone number, and transaction amount are shared with our payment processor to facilitate UPI payments. MMADPay processes this data under its own privacy policy.
Shipping Partners: Your name, phone number, and delivery address are shared with our logistics and courier partners solely for the purpose of delivering your orders.
Legal Obligations: We may disclose your information if required by law, court order, or government authority under applicable Indian legislation, including the Information Technology Act, 2000.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to this Privacy Policy.
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the following rights:
Right to Access: You may request a summary of the personal data we hold about you by writing to grievance@shppl.store.
Right to Correction: You may request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records (e.g., tax compliance). Deletion requests will be processed within 30 days.
Right to Withdraw Consent: You may withdraw your consent for data processing at any time. However, withdrawal of consent may impact our ability to fulfil your orders or provide customer support.
Right to Grievance Redressal: You may lodge a complaint with our Grievance Officer (details below) if you believe your data has been mishandled.
To exercise any of these rights, please contact our Grievance Officer at grievance@shppl.store. We will respond within 30 days of receiving your request.
Our Platform uses the following cookies and tracking technologies:
Essential Cookies: Required for basic platform functionality, including shopping cart management (stored in your browser's localStorage). These cannot be disabled without affecting site functionality.
Analytics Cookies: Google Analytics (GA4) cookies help us understand how visitors interact with our website. These cookies collect anonymised data including pages visited, time on site, and traffic sources. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We do not use advertising cookies, retargeting pixels, or social media tracking pixels.
In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act):
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. The "Last Updated" date at the top of this page indicates the most recent revision. Your continued use of the Platform following any changes constitutes acceptance of those changes.
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the Grievance Officer for the purposes of this Privacy Policy is:
Contact us at info@shppl.store or call 7386396298
For data-specific grievances: grievance@shppl.store