Transparent refund timelines and a simple cancellation process. Your satisfaction is our priority.
Effective Date: February 2026Cancel within 24 hours of placing your order for a full refund
Refunds processed within 7-10 business days to original payment method
Report damaged or defective items within 48 hours of delivery
We understand that plans change. Here are the cancellation terms for orders placed on SHPPL:
| Cancellation Request | Eligibility | Refund |
|---|---|---|
| Within 24 hours of order placement, before dispatch | Eligible | Full refund |
| After 24 hours but before dispatch | Subject to approval | Full refund if approved |
| After order is dispatched | Not eligible | Wait for delivery and initiate return |
To request a cancellation, email us at info@shppl.store with your Order ID and reason for cancellation. We will process eligible requests within 24 hours.
We reserve the right to cancel any order due to: product unavailability, pricing errors, suspected fraudulent activity, inability to verify customer information, non-serviceable delivery location, or any other reason at our discretion. In such cases, a full refund will be processed to the original payment method.
We want you to love your purchase. If you are not satisfied, here are our return terms:
| Condition | Return Window | Action |
|---|---|---|
| Damaged / Defective product | 48 hours from delivery | Full refund or replacement |
| Wrong product received | 48 hours from delivery | Full refund or replacement |
| Size mismatch (if size chart was followed) | 7 days from delivery | Exchange only |
| Product not as described | 7 days from delivery | Full refund or replacement |
| Change of mind | Not applicable | Not eligible for return |
To initiate a return, email info@shppl.store with your Order ID, product details, photographs showing the issue, and your preferred resolution (refund or replacement). Our team will respond within 48 hours with return instructions.
Once your return is received and inspected, we will process your refund. Here is the step-by-step process:
Email us with Order ID and issue details
Team reviews within 48 hours
Arrange return shipment (if applicable)
Processed within 7-10 business days
| Payment Method | Refund Method | Timeline |
|---|---|---|
| UPI Payment | Refund to original UPI-linked bank account | 7-10 business days from approval |
| Cash on Delivery (COD) | Bank transfer (NEFT/IMPS) to provided account | 10-14 business days from approval |
For COD refunds, you will be required to provide your bank account details (account number, IFSC code, account holder name) via email. Refund will be initiated once bank details are verified.
Refunds will not be processed in the following cases:
Products returned after the applicable return window has expired. Products that have been used, washed, altered, or damaged by the customer. Intimate apparel (for hygiene reasons). Customised or made-to-order products. Products without original packaging and tags. Shipping charges and COD charges (non-refundable). Products purchased during clearance sales marked as "final sale" or "non-returnable".
In some cases, partial refunds may be issued: if only some items from a multi-item order are being returned, only the value of the returned items will be refunded. If a product shows signs of minor use but is otherwise in acceptable condition, a partial refund may be offered at our discretion.
If a UPI payment fails or remains in "pending" status:
Failed Payments: If the payment fails at the gateway level, no amount is deducted. If the amount is deducted but the payment is marked as failed, it will be automatically refunded by the payment gateway within 3-5 business days.
Pending Payments: If a payment remains in "pending" status, we do not confirm the order. The payment status is rechecked periodically. If the payment eventually fails, the amount is auto-refunded. You will not receive a "payment confirmed" email until the payment is actually successful.
This Refund & Cancellation Policy is governed by the laws of India, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. Disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
For any refund-related grievances, please contact:
Email your Order ID and issue details to info@shppl.store
For grievances: grievance@shppl.store | Phone: 7386396298